Frequently Asked Questions
Everything you need to know about your next big entertainment upgrade.
Do you offer professional installation for home theater systems?
Yes, we provide expert white-glove delivery and professional installation services for all televisions and sound systems purchased through our store.
What is your return policy for open-box electronics?
We offer a 30-day return policy on most items. Products must be returned in their original packaging with all included accessories to qualify for a full refund.
How long does shipping take for large-screen televisions?
Standard shipping typically takes 3-7 business days. Due to the fragile nature of large screens, we use specialized freight carriers to ensure your order arrives safely.
Do the products come with a manufacturer warranty?
All electronics sold at The Big Screen Store are brand new and include the full manufacturer's warranty. We also offer extended protection plans for added peace of mind.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through our partner providers to help you build your dream home cinema.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor the progress of your delivery in real-time.